Help Center

All data is protected with AES-256 encryption. Data is encrypted with TLS 1.3 during transfer and AES-256 at rest. Our servers are hosted in ISO 27001 certified data centers.

Yes, our platform is fully compliant with data protection regulations. Your personal data is only processed for test analysis purposes and is not shared with third parties.

Yes, you can request deletion of all your data under the "right to be forgotten". You can apply through account settings or the contact form.

Yes, two-factor authentication (2FA) can be enabled to protect your account with an extra security layer. It works with email or an authenticator app.

You can upload test reports in PDF, JPEG, and PNG formats. The system automatically recognizes your document using OCR technology and extracts parameters.

You can upload up to 10 MB per file. Multi-page PDF files are also supported.

Make sure your file is in a supported format. If the problem persists, try saving the document in a different format or contact our support team.

Yes, you can also upload MRI, CT, ultrasound, and X-ray reports. The system analyzes radiology findings as well.

Yes, you can upload all your test reports regardless of date. Historical data is used for trend analysis.

Your test results are typically analyzed within 30 seconds to 2 minutes. Complex reports may take slightly longer.

Our system uses international medical standards such as LOINC, ICD-11, and NLM. It matches against over 4 million medical references. However, results do not replace medical advice.

Personalized nutrition recommendations automatically generated based on your test results. It provides food and supplement suggestions based on your deficient parameters.

When you upload multiple tests, the system graphically shows how your parameters change over time. This way you can track your health trends.

An AI-powered interactive assistant you can ask questions about your test results. It explains your results and provides health recommendations.

The free plan includes 3 test analyses per month, basic parameter interpretation, and limited trend tracking.

You can upgrade your plan from Dashboard > Billing. Payment can be made by credit card or bank transfer.

You can change your password from Dashboard > Settings > Security. You can also use the "Forgot Password" link on the login page.

You can request account deletion from Dashboard > Settings > Account. All your data will be permanently deleted within 30 days.

No, our platform is for informational purposes only. Results do not replace medical advice, diagnosis, or treatment. Always consult a healthcare professional for health decisions.

Reference ranges are based on international medical literature, LOINC standards, and clinical guidelines. They may vary based on age, gender, and general health status.

We use international standards such as NLM (National Library of Medicine), UMLS, LOINC, ICD-11, PubMed, SNOMED CT, and MedlinePlus.

Yes, you can download your analysis report as a PDF and share it with your doctor. The report is prepared with medical terminology.

When critical values are detected, the system notifies you with a special alert and recommends consulting a healthcare facility as soon as possible.